SuccessKPI AI engines process speech in 25 languages. Bring topics, themes and sentiment to the forefront with our multi-channel analytics platform.
Our transcription engines work in 25 languages and prepare your data for next-level analysis
Proper transcription creates the foundation for your digital transformation projects
Precise transcription accuracy
The SuccessKPI transcription engine leverages industry best practices for linguistics and AI models to provide accurate transcription. Our accuracy across multiple international languages far outperforms the competition. A simple user interface allows customers to teach the AI engine how to comprehend industry, customer, and region specific phrases, topics, keywords, pronunciations and product names which could be very hard for a machine to understand or very specific to business.
More than just speech to text
When customers engage with your reps, they carry a lot of valuable information beyond text. We extract these additional insights like emotion, silence, over talk etc. All these nuggets when combined with actual textual content brings the conversation to life. We also have the ability to detect multiple channels in a conversation or a conference call and to take actions on conversations based on topic detection or sentiment detection based on a specific channel.
Remove personal information
Just flip the switch: when Redactions are on, SuccessKPI automatically redacts sensitive personally identifiable information (PII) from your transcription results. It replaces each identified instance of PII with a [PII] tag in the transcript. Use redactions to protect privacy and comply with local laws and regulations.
International language support
SuccessKPI supports the most common languages spoken across the world, including: Arabic, Chinese Mandarin-Mainland, Dutch, Australian English, UK English, US English, French, Quebec French, Farsi, German, Indian Hindi, Indonesian, Italian, Korean, Portuguese, Brazilian Portuguese, Russian, Spanish, US Spanish and Tamil. This list is always growing: contact us for the latest in supported languages.
Build on transcription with powerful speech and text analytics, data discovery and action with Playbooks
Transcription is just your first step. Once you know what was said, leverage Natural Language Understanding to decipher what was meant, and Sentiment Analysis to understand what was felt.
Combine transcription with speech and text analysis in a robust and secure enterprise data warehouse for further discovery, reporting and analysis. With Playbooks, build next generation automation routines to take action to support your business.
Search, discover and blend for rich insight
Search any open text to find calls where specific words or phrases are mentioned. Then map each related interaction to call queues or other IVR/ACD metadata to track the deeper impact of those words or key-phrases.
Mix realtime transcription with topic detection and actions
Use SuccessKPI to consume real-time audio streams and provide transcriptions in multiple languages - then, detect topics and take actions on what takes place, such as send SMS or email alerts or calling REST API.