Contact Center Builder
Get your contact center up and running in minutes with our easy setup wizard and powerful Integrations.
Quickly establish your contact center
Rapid Setup
Set up full-featured Amazon Connect instance in minutes with our easy wizard that gathers your contact center requirements, including hours of operation, queues, phone number, and agent details. All of the technical setup work is completed automatically in minutes. Customize the solution with an included 40 hours of professional services.
Smart Call Routing
Gather caller intent with automatically configured interactive voice response (IVR) and interactive virtual agent (IVA) functionality with automatic call distribution (ACD), to ensure calls are directed to the most suitable agent queue. Manage calls seamlessly with a full Amazon Connect instance, all configured without having to hire an expensive set of technical resources.
Seamless CRM Integration
Integrate effortlessly with leading CRM systems like Salesforce.com, enabling a streamlined experience from customer interaction to resolution, and providing valuable insights for better decision-making.
Impactful Reporting
Access a comprehensive set of out of the box reports and dashboards to track calls and measure agent performance. Analyze your data and create your own custom reports with a professional-grade business intelligence toolkit.
