All Resources
Workforce Management: What a 1% staffing error costs a 200-agent contact center
A live look at workforce management (WFM): forecasting, scheduling, and adherence tracking on the same platform as your quality data
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Learn How Auto Quality Management Works
Take the Guesswork out of QA. A live look at how to use built-in AI to score every interaction, and why you should do it.
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Agents like AI! But Why? Find Out How to Implement, Build Trust, and Deliver Results
Why 88% of organizations report improved agent satisfaction from AI—and how to replicate it
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Frost & Sullivan Global Research
In this webinar, Alpa Shah, Global Vice President at Frost & Sullivan will join SuccessKPI’s Dave Rennyson will reveal the findings from a recent global Frost & Sullivan study about the buying drivers and purchase intent for AI in contact centers and its impact on essential WEM use cases.
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Take Control of your CX with AI-driven WEM
In this fireside chat, Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics, and Dave Rennyson, CEO at SuccessKPI, will delve into the evolution of customer experience (CX) and discuss AI use cases that are delivering business outcomes today.
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Live Launch Event: Contact Center Builder
See a real-time deployment of an Amazon Connect Contact Center instance with IVR, IVA, ACD and connect to CRM — in just a few minutes.
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Accelerate CX with Generative AI for Amazon Connect
Join the discussion with SuccessKPI and AWS to see what’s driving demand for AI capabilities for contact centers and how to leverage new features to rapidly optimize business results.
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Reporting and Insights for Zoom
Watch now for an in-depth exploration of pre-built reporting and dashboards for Zoom Contact Center, Phone, and Meetings.
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Frost & Sullivan Analyst Webinar: Insights for Contact Center Optimization
Watch a discussion with Ankita Singh, Senior Industry Analyst from Frost & Sullivan, and SuccessKPI’s CEO Dave Rennyson for top industry insights on contact center optimization and to dive deeper into topics including: – Frost & Sullivan’s insight into the workforce optimization industry – Unlocking real-time and historical insights from agent and customer interactions – Critical applications of AI in your contact center
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