SuccessKPI Achieves Data Privacy Certifications, Recognition for Highest Security, Privacy Standards Worldwide
FAIRFAX COUNTY, Va., March 26, 2025 /PRNewswire/ — SuccessKPI, Inc., a cloud-native, workforce engagement management (WEM) provider, has achieved recognition for several recent achievements in security and data privacy from consumer protection authorities from the U.S. and Europe.
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SuccessKPI Hosts Groundbreaking India Summit, Unveiling the Future of AI-Powered WEM
Industry leaders and innovators gather to explore AI-driven advancements in workforce engagement management and customer experience
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SuccessKPI Ignites 2X Growth with AI-Powered WEM Platform Raising Contact Center Performance, Sales Across Geos, Public & Private Sectors
FAIRFAX COUNTY, Va., Feb. 19, 2025 /PRNewswire/ — SuccessKPI, a cloud-native, workforce engagement management (WEM) provider, reported over 100% revenue growth in 2024, driven by 90% year-to-year average increases on sales of its AI-powered WEM platform for contact centers since 2021.
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SuccessKPI’s AI Summit to Showcase Next Generation AI-Powered Workforce Engagement Management February 26 in Hyderabad
Hyderabad, India, February 17, 2025 – The first SuccessKPI AI-WEM Summit, revealing the next generation of AI-powered Workforce Engagement Management (WEM) technology, will be held February 26 at the Sheraton Hotel in Hyderabad. The event will explore trends, solutions and best practices that are redefining customer experience (CX) in 2025.
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SuccessKPI Called “Vendor to Watch in 2025” for AI-Powered Workforce Engagement Management by Frost & Sullivan
FAIRFAX COUNTY, Va., Feb. 12, 2025 /PRNewswire/ — SuccessKPI was spotlighted by IT research firm Frost & Sullivan as a “vendor to watch in 2025 and beyond” in workforce engagement management (WEM) for its seamless artificial intelligence (AI)-integration, intuitive usability, affordability, data-first approach, GenAI security policies and investment in customer education.
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Most CX Operations Will Soon Use AI to Help Agents Better Engage Customers, Frost & Sullivan Study Finds
FAIRFAX COUNTY, Va., Dec. 11, 2024 /PRNewswire/ — To overcome a growing skills gap, rising costs and limited resources, two-thirds of customer service operations plan to use artificial intelligence (AI) in their cloud-based Workforce Engagement Management (WEM) applications to help agents better engage customers in the next three to five years, a new global study by Frost & Sullivan indicates.
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SuccessKPI Recognized as a Leader of the Frost Radar™: Workforce Engagement Management (WEM) for Second Consecutive Year
FAIRFAX COUNTY, Va., Jan. 29, 2025 /PRNewswire/ — SuccessKPI is listed among the leaders of Frost & Sullivan’s Frost Radar™: Workforce Engagement Management (WEM) 2024 for the second consecutive year. WEM tools, powered by artificial intelligence (AI), have become crucial investments as contact center agent/supervisor retention and upskilling surge as priorities, according to the report.
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Two-Thirds of Enterprises Plan to Integrate AI-Powered Workforce Engagement Management Apps Into Customer Service Operations
FAIRFAX COUNTY, Va., Oct. 23, 2024 /PRNewswire/ — Two of every three enterprises plan to inject AI-Powered Workforce Engagement Management (WEM) applications into their customer service operations, according to the upcoming release of a global survey conducted by IT research firm Frost & Sullivan.
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SuccessKPI First to Deliver All Workforce Engagement Management Motions in Single GenAI Platform with New Workforce Management (WFM) Solution
FAIRFAX COUNTY, Va., Sept. 24, 2024 /PRNewswire/ — SuccessKPI announced its new AI-powered Workforce Management (WFM) solution to enable more precise traffic forecasting and staffing for contact centers. The new AI Forecasting capability precisely predicts customer traffic and required staffing down to 15-minute intervals. Better forecasting leads to significantly more efficient scheduling resulting in improved ROI. With this solution, SuccessKPI becomes the first pure SaaS customer experience (CX) innovator to deliver all core Workforce Engagement Management (WEM) functions on a unified, AI-powered data platform.
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