Two-Thirds of Enterprises Plan to Integrate AI-Powered Workforce Engagement Management Apps Into Customer Service Operations
FAIRFAX COUNTY, Va., Oct. 23, 2024 /PRNewswire/ — Two of every three enterprises plan to inject AI-Powered Workforce Engagement Management (WEM) applications into their customer service operations, according to the upcoming release of a global survey conducted by IT research firm Frost & Sullivan.
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SuccessKPI First to Deliver All Workforce Engagement Management Motions in Single GenAI Platform with New Workforce Management (WFM) Solution
FAIRFAX COUNTY, Va., Sept. 24, 2024 /PRNewswire/ — SuccessKPI announced its new AI-powered Workforce Management (WFM) solution to enable more precise traffic forecasting and staffing for contact centers. The new AI Forecasting capability precisely predicts customer traffic and required staffing down to 15-minute intervals. Better forecasting leads to significantly more efficient scheduling resulting in improved ROI. With this solution, SuccessKPI becomes the first pure SaaS customer experience (CX) innovator to deliver all core Workforce Engagement Management (WEM) functions on a unified, AI-powered data platform.
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SuccessKPI Crowned 2024 CRM Industry Leader for Workforce Engagement Management by CRM Magazine
FAIRFAX COUNTY, Va., Sept. 11, 2024 /PRNewswire/ — SuccessKPI, Inc., a cloud-native, workforce engagement management (WEM) platform provider, has been named a top five leader in the 2024 CRM Industry Leader Awards by CRM Magazine, representing the best in WEM.
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SuccessKPI Supports Mental Health Initiatives with Vibrant Emotional Health Partnership
FAIRFAX COUNTY, Va., Aug. 27, 2024 /PRNewswire/ — SuccessKPI, Inc., a cloud-native, workforce engagement management (WEM) platform provider and a leader of the current 2023 Frost & Sullivan Workforce Optimization (WFO) Radar report, is joining a call to action to support mental health initiatives with Vibrant Emotional Health (Vibrant) by sponsoring the We the Resilient Conference, October 1—3, in Nashville, Tennessee.
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SuccessKPI Triples Growth in Latin America
FAIRFAX COUNTY, Va., Aug. 6, 2024 /PRNewswire/ — SuccessKPI, Inc., a cloud-native, workforce engagement management platform provider and a leader of the current 2023 Frost & Sullivan Workforce Optimization (WFO) Radar report, has tripled (3X) its user base in Latin America (LATAM) since 2021, with growth driven by artificial intelligence (AI) and automation, the company reported today.
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AWS Partners SuccessKPI and ConnectGen Launch Contact Center Builder to Accelerate and Simplify CCaaS Deployments
FAIRFAX COUNTY, Va., July 9, 2024 /PRNewswire/ — SuccessKPI,Inc., a cloud-native, contact center customer experience platform provider and a leader of the current 2023 Frost & Sullivan Workforce Optimization (WFO) Radar report, is teaming with fellow Amazon Web Services partner ConnectGen to launch Contact Center Builder, an innovative solution that can accelerate small CCaaS deployments from months to days.
Read MoreSuccessKPI Enables Maximus Total Experience Management Solution to Transform the Customer Experience of Federal Agencies
SuccessKPI integrates key technologies that help federal contact center agents instantly connect to valuable insights and resources to better serve their customers.
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SuccessKPI Wins American Business Award® for Achievement in Product Innovation for AI-Powered Quality Management Scoring Solution
FAIRFAX COUNTY, Va., May 15, 2024 /PRNewswire/ — SuccessKPI, Inc., a cloud-native, contact center customer experience platform provider and a leader of the current, 2023 Frost & Sullivan Workforce Optimization (WFO) Radar report, has won a 2024 American Business Award for Achievement in Product Innovation specifically for its AI-powered Quality Management (QM) Scoring solution.
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SuccessKPI Appoints Josh Abich as Chief Revenue Officer to Manage AI-Powered Hypergrowth
Sales veteran joins the contact center analytics leader to head revenue generation.
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