SuccessKPI Triples Growth in Latin America
FAIRFAX COUNTY, Va., Aug. 6, 2024 /PRNewswire/ — SuccessKPI, Inc., a cloud-native, workforce engagement management platform provider and a leader of the current 2023 Frost & Sullivan Workforce Optimization (WFO) Radar report, has tripled (3X) its user base in Latin America (LATAM) since 2021, with growth driven by artificial intelligence (AI) and automation, the company reported today.
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AWS Partners SuccessKPI and ConnectGen Launch Contact Center Builder to Accelerate and Simplify CCaaS Deployments
FAIRFAX COUNTY, Va., July 9, 2024 /PRNewswire/ — SuccessKPI,Inc., a cloud-native, contact center customer experience platform provider and a leader of the current 2023 Frost & Sullivan Workforce Optimization (WFO) Radar report, is teaming with fellow Amazon Web Services partner ConnectGen to launch Contact Center Builder, an innovative solution that can accelerate small CCaaS deployments from months to days.
Read MoreSuccessKPI Enables Maximus Total Experience Management Solution to Transform the Customer Experience of Federal Agencies
SuccessKPI integrates key technologies that help federal contact center agents instantly connect to valuable insights and resources to better serve their customers.
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SuccessKPI Wins American Business Award® for Achievement in Product Innovation for AI-Powered Quality Management Scoring Solution
FAIRFAX COUNTY, Va., May 15, 2024 /PRNewswire/ — SuccessKPI, Inc., a cloud-native, contact center customer experience platform provider and a leader of the current, 2023 Frost & Sullivan Workforce Optimization (WFO) Radar report, has won a 2024 American Business Award for Achievement in Product Innovation specifically for its AI-powered Quality Management (QM) Scoring solution.
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SuccessKPI Appoints Josh Abich as Chief Revenue Officer to Manage AI-Powered Hypergrowth
Sales veteran joins the contact center analytics leader to head revenue generation.
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SuccessKPI Releases AI-Powered Unified Data & Reporting for Comprehensive View of Zoom Contact Center Interactions
FAIRFAX COUNTY, Va., March 26, 2024 /PRNewswire/ — SuccessKPI, Inc., a cloud-native, contact center customer experience insight and action platform provider and a leader of the current 2023 Frost & Sullivan Workforce Optimization (WFO) Radar report,
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SuccessKPI Announces Partnership with Five9 to Unlock CX Intelligence for Enterprise Customers
Five9 customers have access to SuccessKPI’s full range of contact center intelligence services for agents, supervisors and executives, from speech & text analytics to complete BI & reporting
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Frost & Sullivan Cites SuccessKPI as a Workforce Optimization Leader and AI-Powered Vendor to Watch in 2024
SuccessKPI has been recognized in a new research analysis by Frost & Sullivan – AI Transforming WFO Solutions – that points to the growth of Workforce Optimization (WFO) tools and singles out SuccessKPI as an innovative, AI-powered provider in this hot technology market.
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MetTel, MCS Deliver Cloud Contact Center, Managed Network Services to Federal Agency Supporting Businesses and Consumers
To improve its customer experience (CX) and enhance responsiveness to its constituents, the agency sought deeper insights into its call center performance and to provide a more useful automated interface.
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