Learn How Auto Quality Management Works

A live look at how to use built-in AI to score every interaction, and why you should do it.

Most contact centers review 1%-3% of calls, mainly because it’s what they can afford with human review. On a sample that small, you can’t fully understand what’s going on with callers, or how to improve processes. There’s a better, quicker way to analyze calls to help improve business outcomes.

In this session, our solutions team will show you how easy it is to implement Auto Quality Management, what AI scoring actually means, and how it can help you, then opens the floor for questions.

What you’ll see

• AI Auto-Scoring scoring all calls with questions you configure
• Evaluators reviewing AI answers and its reasoning, then confirming, adjusting, or overriding it
• Setting coverage by queue, agent, phone number, or share of volume