Success Stories

How Mapfre increased retention from 1% to 40% and protected BRL $1M of revenue in just two months
Customer Success

How MAPFRE increased retention from 1% to 40% and protected BRL $1M of revenue in just two months using AI-powered Quality Management

Learn how insurance giant identified revenue loss and mobilized their best agents to retain customers.

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      How MAPFRE increased retention from 1% to 40% and protected BRL $1M of revenue in just two months using AI-powered Quality Management
      Success Story

      How MAPFRE increased retention from 1% to 40% and protected BRL $1M of revenue in just two months using AI-powered Quality Management

      Learn how insurance giant identified revenue loss and mobilized their best agents to retain customers.

      Read More
      OP360 Raises the Bar for Agent Performance
      Success Story

      OP360 Raises the Bar for Agent Performance

      SuccessKPI empowers OP360 to score 100% of calls, streamline coaching, boost agent performance, and deliver faster, higher-quality customer experiences.

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      Alegeus Transforms Contact Center Reporting
      Success Story

      Alegeus Transforms Contact Center Reporting

      SuccessKPI revolutionizes reporting and enables deep, actionable insights.

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      Grupo Multi Transforms CX with Quality Monitoring
      Success Story

      Grupo Multi Transforms CX with Quality Monitoring

      SuccessKPI enables 100% monitoring, deepened understanding of customer interactions, smoother after-sales, and happier customers.

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      BYL Leverages Automated QM for Compliance and CX Results
      Success Story

      BYL Leverages Automated QM for Compliance and CX Results

      SuccessKPI enables BYL Companies to deliver the best customer experience while staying compliant with critical industry regulations. 

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      State Collection Service Gains Critical Visibility into the Business
      Success Story

      State Collection Service Gains Critical Visibility into the Business

      SuccessKPI’s all-in-one platform brings siloed data into a single pane of glass, leading to measurable business outcomes for State Collection Service.

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      Edcor Achieves Enterprise-Grade Analytics in Less Than 40-Hours
      Success Story

      Edcor Achieves Enterprise-Grade Analytics in Less Than 40-Hours

      Including custom reporting, real-time and historical analytics, custom QM scorecards, and a robust AI/ML-based speech and text analytics program.

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      AI and ML Based Machine Scoring and Quality Management
      Success Story

      AI and ML Based Machine Scoring and Quality Management

      With SuccessKPI, Comunikime was able to measure performance across 100% of calls at one percent of the previous cost of operation and gained new insights from the robust analytics layer.

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