Why SuccessKPI


Insight & Action for Enterprise Contact Centers

SuccessKPI is an award-winning cloud-native insight and action platform that seamlessly integrates AI and automation to transform customer experiences.

AI for Business Users

Powered by AI and built with a unified data layer, SuccessKPI unlocks your access to insights across your entire customer journey and agent experience and put them into action, all in one place. Designed to make simple things easy and complex things possible with pre-built integrations to your CX data and 50+ ready-to-use dashboards and reports.

Activate In Minutes

SuccessKPI’s insight and action platform brings conversation analytics, speech and text analytics, quality management, and workforce management into one comprehensive CX workbench.

360 View of Conversations

Gain a full picture of all your CX datasets and deepen insights by blending metrics from real-time and historical sources across your platforms, regions, and BPOs.

Automated Real-Time Action

Drive outcomes with AI-powered actions based on your data across historical and real-time customer journey. Inform your decisions with insights and never miss a beat with automated actions.

Enterprise-Grade Security

Government agencies and top global enterprises trust SuccessKPIs performance and data management standards including PCI, SOC2, HIPAA, ISO 27001, GDPR, CCPA, LGPD, FedRAMP, and more. Learn more.

Driving Success for Customers

SuccessKPI has been a game-changer for our company. Their robust data analytics solution has revolutionized our reporting process, saving us countless hours previously spent manually assembling reports in Excel. Thanks to SuccessKPI, we’ve been able to dive deeper into our data, uncovering valuable insights that have empowered us to identify areas of improvement in our contact center. – Michael Pena-Ariet, Process Innovation Analyst at Alegeus


Bringing SuccessKPI on board was one of the easiest implementations I have experienced. On day 1, we were able to start listening and scoring calls. It was as if someone turned the data lights on for Edcor. — Terry Lang, Director of CX at Edcor


Automatic PII Redactions, Built-in Risk-Mitigation Features


Third party certified PCI, SOC2, HIPAA, GDPR, CCPA, LGPD compliant


100% Uptime


Set-up in minutes


1000, 10,000 or 100,000+ agents

Amplified with Powerful Partnerships


With SuccessKPI’s intuitive interfaces and automations, it allows our clients to leverage real insights to improve, create action, and drive performance no matter what size or level of sophistication they are, and without fear of adoption or skillset concerns. Technology should solve real problems, not create new ones, and SuccessKPI meets that challenge. – Paul Weiss, Managing Partner at Helm Partners LLC

Global Contact Center Partners

Frost Radar Report 2023

Named a WFO Leader

Frost & Sullivan names SuccessKPI as a leading “Company to Action” for its innovation and growth in workforce optimization.

Read the report

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