For Agents
Empower agents with automated support on every call to create a great customer experience.
Real-time Coaching & Guidance
Provide real-time coaching and context-driven guidance from pre-built scripts, FAQs, and knowledge base.
Sentiment-based Alerts
Track customer and agent sentiment and cadence to trigger alerts and suggestions during a live call.
Automated Call Summary
Streamline wrap-ups and save time with pre-populated call summary hints at the end of every conversation.
For Supervisors
Scale your best practices across your enterprise contact center in a single click.
Simple Set-up
Manage hierarchical multistep guidance scripts in a few clicks–no coding required.
Fast Deployment
Make real-time changes that are activated on the next call, and scale updates across your business in minutes.
Agent Insights
Understand which guidance effectively drives better agent performance.
For Business Leaders
Equip your team to drive powerful outcomes.
Faster onboarding and ramp-time
Increase first contact resolution (FCR)
Decrease average handle time (AHT) and repetitive manual tasks
Decrease operational costs by leveraging insights
Increase agent retention and job satisfaction
Increase customer satisfaction score (CSAT)
Trusted by Leading Companies
“Bringing SuccessKPI on board was one of the easiest implementations I have experienced. On day 1, we were able to start listening and scoring calls. It was as if someone turned the data lights on for Edcor.” — Terry Lang, Director of CX at Edcor
“At Maximus, we are constantly looking for new ways to innovate and improve the Citizen Journey and contact center experience. SuccessKPI allowed us to deliver increased capacity, automated quality review, and agent compliance and performance improvements for government agencies.”
Enterprise Performance at Any Scale
Reliable
100% Uptime
Compliant
Third party certified PCI, SOC2, HIPAA, GDPR, CCPA, LGPD compliant
Fast
Set-up in minutes
Secure
Automatic PII Redactions, Built-in Risk-Mitigation Features
Ready to get started?
Find out how AirOps can help you scale your content operations
Start with a DemoMore About SuccessKPI
Unify all your data for a 360-degree view in minutes
Gain a full view of multiple customer touchpoints, including real-time and historical contact center data.
Analyze 100% of customer conversations
Decode and visualize what’s happening in your customer conversations, powered by AI/ML engines.
Automate actions to improve business outcomes
Build automated plays for critical action, including redacting personally identifiable information (PII) from transcripts and transaction records in real-time.
Take agent performance to the next level
Score 100% of customer calls, deliver feedback with real-time coaching, and automate quality monitoring.
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