Solution Highlight
– Business Outcome driven Analytics for Contact Center
– Fast Go to Market with SaaS Solution and out of box integration with Genesys Cloud
– 360-degree view of Contact Center with integrated speech & text, QM, IVR and ACD
– Geographies Served – Global
– Pay as you go Pricing Model
Key features
– Outcome driven library of playbooks
– Real-time and Historical Dashboards for IVR and ACD
– AI Driven Speech and Text Analytics
– Roles and Permissions for access control
– Redact sensitive information
– Quality monitoring & Coaching
Key Links
Ready to give it a shot? Request access to SuccessKPI’s platform
Check out listing on Genesys App Foundry – Genesys PureCloud Partner
High level description of Product capabilities – Click here to get Product Brochure
Genesys PureCloud Integration – Genesys PureCloud Integration Guide
SuccessKPI Product Manual – Product Manual