Genesys PureCloud Integration


Genesys Cloud Integration

Solution Highlight

- Business Outcome driven Analytics for Contact Center

- Fast Go to Market with SaaS Solution and out of box integration with Genesys Cloud

- 360-degree view of Contact Center with integrated speech & text, QM, IVR and ACD

- Geographies Served - Global

- Pay as you go Pricing Model

Key Links

Ready to give it a shot? Request access to SuccessKPI's platform
Check out listing on Genesys App Foundry - Genesys PureCloud Partner
High level description of Product capabilities - Click here to get Product Brochure
Genesys PureCloud Integration - Genesys PureCloud Integration Guide
SuccessKPI Product Manual - Product Manual

Key features

- Outcome driven library of playbooks

- Real-time and Historical Dashboards for IVR and ACD

- AI Driven Speech and Text Analytics

- Roles and Permissions for access control

- Redact sensitive information

- Quality monitoring & Coaching