Genesys Cloud Integration
Solution Highlight
- Business Outcome driven Analytics for Contact Center
- Fast Go to Market with SaaS Solution and out of box integration with Genesys Cloud
- 360-degree view of Contact Center with integrated speech & text, QM, IVR and ACD
- Geographies Served - Global
- Pay as you go Pricing Model
Key Links
Ready to give it a shot? Request access to SuccessKPI's platform
Check out listing on Genesys App Foundry - Genesys PureCloud Partner
High level description of Product capabilities - Click here to get Product Brochure
Genesys PureCloud Integration - Genesys PureCloud Integration Guide
SuccessKPI Product Manual - Product Manual
Key features
- Outcome driven library of playbooks
- Real-time and Historical Dashboards for IVR and ACD
- AI Driven Speech and Text Analytics
- Roles and Permissions for access control
- Redact sensitive information
- Quality monitoring & Coaching