Dave Rennyson
President and CEO

Connect with Dave

Dave “Renny” Rennyson is a passionate SaaS veteran, global executive, a lifelong learner, and the co-author of “The Art of SaaS.” Dave is obsessed with customer success, solving big problems for his customers, and building highly usable SaaS products that transform the customer experience.   As an early investor and founder of SuccessKPI, Dave recently joined full time as President and CEO.  Prior to his role at SuccessKPI, Dave served in various senior executive roles at MicroStrategy, Genesys, Angel, Broadband Office Interactions, Spirent, and Verizon.

Dave ran sales for two years at Angel.com before being named President and CEO. Following five years of triple digit growth under his leadership, Genesys purchased Angel.com after which time Dave served as the Executive Vice President of Genesys Cloud at Genesys Telecommunications Laboratories, Inc.  Following Genesys, Dave was recruited to join MicroStrategy where he served as the Senior Executive Vice President of Worldwide Sales at MicroStrategy, Inc and then as the Chief Revenue Officer of Interactions. Prior to these senior leadership roles, Dave has worked at the departmental level transforming enterprises of all sizes serving as Vice President of Marketing, Vice President of Sales, Vice President of Corporate Development, and Vice President of Engineering.

In the early start of his career, Dave served in technical and operational management roles at Verizon where he worked for almost a decade in areas of increasing responsibility in the contact center, switching control center, complex services, executive staff operations, and operations support systems development.

Dave holds more than a dozen patents ranging from IP network device testing and mobile applications to IVR and speech technology innovations.  Dave completed his Bachelors Degree with honors in Economics at James Madison University and earned an MBA at Duke University's Fuqua School of Business.  As a Rotary Scholar, he completed his Master's Degree of Science in Information Technology at the Engineering and Computer Science Colleges of University College London.   As a global executive, David and his wife Alisa have traveled to more than 25 countries.  Dave lives in Virginia with his wife and three children.  He enjoys running, reading, skiing, traveling, and trying to play Catan at times too competitively with his family.



Piyush Patel
CTO and VP of Engineering

Connect with Piyush

Piyush drives technology vision and architecture across SuccessKPI. He leads a globally distributed and diverse team of technologists responsible for building, operating and securing the company’s innovative serverless, highly secured and AI driven products and platform. He is also a member of company’s Board of Directors.

Prior to SuccessKPI, Piyush held multiple leadership roles at Deloitte, Amazon Web Service (AWS), Genesys, MicroStrategy etc. He brings over 20 years of product development experience in enterprise software including leading analytics, big data and AI based platforms in contact center space.

Piyush holds a Post Graduate Diploma in Information Technology from GLSIIT, Ahmedabad, India and a Bachelors of Engineering degree from Gujarat University, India.

Additionally, Piyush is a co-founder of an international school in India (Rangoli International School) for children in 1st Grade through 10th Grade. Piyush volunteers with BAPS Charities, which specializes in community empowerment, educational services, humanitarian relief, health and wellness, and environmental protection.



Praphul Kumar
Chief Product Officer

Connect with Praphul

Praphul loves to build what’s next. He has a passion for solving customer problems by leveraging design, technology and data science in a SaaSy way. Praphul brings over 20 years of experience in Customer Experience, AI and Analytics space and held leadership positions in many organizations like Microstrategy and Genesys where he built and launched many products in the market.

Praphul holds a Bachelor’s degree from IIT India and MBA from University of Maryland College park. In his extra time, he loves to cook, watch movies and go on long drives with family.




Kathleen Atkins
VP, Marketing


Carlos Madrid
VP, Global Customer Success

Dave McAbee

Dave McAbee,
VP, Sales


Ian Macdonald
CISO, Head of Operations & Security


Pawel Krawczyk
VP, Data and


Erin Stewart
Executive Director, Emerging Markets


Nadim Hajje
Senior Director, Professional Services


Lyndon Thweatt
Director, Customer Support


Jaclyn Gaudioso
Director, Marketing


Vance Raeside
Director, Sales