AWS
Optimize CX with Amazon Connect
Transform your customer experience with advanced AI-powered analytics and conversation intelligence. Improve customer satisfaction with an easy, simple integration.
Simply More Insights with Amazon Connect
Making data-driven decisions in the cloud just got easier. With SuccessKPI, you’ll create immediate value for your business and improve customer satisfaction with our Amazon Connect analytics solutions, powered by AWS. Simply click, configure, and improve.
Instant Insights
Activate SuccessKPI with Amazon Connect instantly, and accelerate your transition from on-premise to the cloud.
Learn MoreAdvanced AI, Out-Of-The-Box
Leverage pre-built, fully integrated AI and Machine Learning capabilities from a simple integration. Blend customer data and sentiment to create a personalized experience for your customers and empower agents.
See How it Works
Deploy and Manage in the Cloud
Buying software should be easy. You can procure, deploy, and manage your SuccessKPI services in the cloud. The way it should it be done.
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Don’t have Amazon Connect yet?
Set up a full featured Amazon Connect contact center solution in minutes with our easy wizard — Contact Center Builder — that gathers your contact center requirements, including hours of operation, queues, phone number, and agent details and builds a complete solution without the need for expensive technical resources.
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Bringing SuccessKPI on board was one of the easiest implementations I have experienced. On day 1, we were able to start listening and scoring calls. It was as if someone turned the data lights on for Edcor. — Terry Lang, Director of CX at Edcor
Secure
Automatic PII Redactions, Built-in Risk-Mitigation Features
Compliant
Third party certified PCI, SOC2, HIPAA, GDPR, CCPA, LGPD compliant
Reliable
100% Uptime
Fast
Set-up in minutes
Scalable
1000, 10,000 or 100,000+ agents
Related Resources
Event
Join the live launch event to see real time deployment of an Amazon Connect Contact Center instance with IVR, IVA, ACD and connect to CRM — in just a few minutes.
Datasheet
Insight & Action for Amazon Connect
Event
AWS re:Invent Accelerating Innovation with AI and ML
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