AWS
Turn Insight into Action.
Deliver the right insights at the right moment, and automatically action to drive meaningful results.
Simply More Insights with Amazon Connect
Making data-driven decisions just got easier. With SuccessKPI, create immediate value for your business and improve customer satisfaction with advanced business intelligence for Amazon Connect.
Advanced AI, Out-Of-The-Box
Leverage pre-built, fully integrated AI and Machine Learning capabilities from a simple integration. Create a personalized experience for your customers and empower agents.
See How it Works
Don’t have Amazon Connect yet?
Set up a full featured Amazon Connect contact center solution in minutes with our easy wizard — Contact Center Builder — that gathers your contact center requirements, including hours of operation, queues, phone number, and agent details and builds a complete solution without the need for expensive technical resources.
Learn More
Bringing SuccessKPI on board was one of the easiest implementations I have experienced. On day 1, we were able to start listening and scoring calls. It was as if someone turned the data lights on for Edcor. — Terry Lang, Director of CX at Edcor
Secure
Automatic PII Redactions, Built-in Risk-Mitigation Features
Compliant
Third party certified PCI, SOC2, HIPAA, GDPR, CCPA, LGPD compliant
Reliable
100% Uptime
Fast
Set-up in minutes
Scalable
1000, 10,000 or 100,000+ agents
Related Resources
Event
Join the live launch event to see real time deployment of an Amazon Connect Contact Center instance with IVR, IVA, ACD and connect to CRM — in just a few minutes.
Datasheet
Insight & Action for Amazon Connect
Event
AWS re:Invent Accelerating Innovation with AI and ML
Our Speakers
