SuccessKPI is an award-winning cloud-native insight and action platform that seamlessly integrates AI and automation to transform customer experiences.
The Platform
Instantly unlock data, discover insights, empower agents, and enable action with an all-in-one on-demand platform.
By Industry
A revolutionary insight & action platform that uses AI, analytics, and automation to remove obstacles contact centers face in providing a great customer experience.
Company
Conducted by Forrester Consulting on behalf of SuccessKPI, the commissioned study “The Frustrating Journey to Cloud Contact Center Success” reveals the key to cloud success.
Resource Center
To improve its customer experience (CX) and enhance responsiveness to its constituents, the agency sought deeper insights into its call center performance and to provide a more useful automated interface.
Frost & Sullivan selects SuccessKPI as a leading “Company to Action” for innovation and growth in workforce optimization.
AI-driven Customer Experience Contact Center leader helps partners drive greater business and customer value, faster, with a new global ecosystem program
SuccessKPI, Inc., an insight and action platform provider, today announced the launch of its ‘all-in-one’ cloud analytics insight and action platform on Talkdesk® AppConnect™
SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider, announced that they have achieved FedRAMP authorization at a moderate impact level through the Joint Authorization Board (JAB).
SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider, announced the completion of ISO 27001, GDPR, CCPA, and LGPD in addition to previously achieved SOC 2 Type II, HIPAA, and PCI DSS Level 1.
PHILADELPHIA, PA—July 26, 2022—Today, the Business Intelligence Group announced the winners in the 2022 Sales and Marketing Technology Awards program, also known as “The Sammys.”
SuccessKPI, a cloud-native contact centre customer experience insight and action platform provider, announced a partnership with LiveVox, a leading cloud-based provider of customer service and digital engagement tools.
LiveVox customers enabled with SuccessKPI realize immediate time to value with out-of-the-box integrations.
Cloud contact center vendors that compete with Amazon Connect for customers will push AWS AI-powered intelligent search, speech recognition and language processing services.
We are two weeks into 2021, and Amazon Web Services has wasted no time in making a splash in the contact center industry.
Leadership is a vital management function that helps to direct an organization’s resources for improved efficiency and the achievement of goals.
At the onset of the pandemic, Federal, state, and local government agencies across the country needed to rapidly reach disparate populations with information about COVID-19, testing, and vaccines – and swiftly gather and assess pandemic data across multiple agencies and populations.
Over 80% of study respondents shared that their CCaaS solution has less functionality, robustness and usability than their on-premises solution.
Battle-tested business leaders from CVS, Southwest Airlines, Honeywell and other Fortune 500 companies share their best ideas for navigating a downturn.
Experience analytics vendor SuccessKPI has integrated with cloud provider LiveVox to give its customers access to SuccessKPI’s analytics platform.
Join the live webinar to learn more about the buying drivers and purchase intent for AI in contact centers and its impact on essential WEM use cases.
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