SuccessKPI Recognized Among Top Workforce Management Providers in New DMG Report
“Workforce Management in the Age of AI: 2026 CX Market Report” highlights SuccessKPI’s unified, AI-powered approach to WFM
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SuccessKPI Accelerates Global Expansion and Revenue Growth with Strategic Sales Leadership Expansion
Elliott Smith, VP Sales, North America; Mike Ahnemann, VP Global Customer Success; Ankush Khurana, Head Global Solutions Consulting; Chetan Khurana, Principal Consulting, Strategic Projects
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SuccessKPI Drives 50% Global Growth in CCaaS with Invisible AI WEM Platform, New Investments in Marketing and Finance
We are thrilled to report another year of strong growth and even more excited about the growing demand for SuccessKPI’s own invisible AI that works seamlessly behind the scenes to improve contact center performance
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Frost & Sullivan Names SuccessKPI 2025 Global Customer Value Leader in Workforce Engagement Management Industry
SuccessKPI is recognized for redefining workforce engagement through invisible AI that delivers measurable outcomes at scale. By unifying quality, analytics, and agent enablement in a single platform, the company helps enterprises improve performance, reduce complexity, and create more happy customers.
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SuccessKPI Named a Leader in the 2025 Frost & Sullivan WEM Radar™
This honor follows Frost & Sullivan’s recent recognition of SuccessKPI as a Customer Value Leader for 2025, which reflects the company’s overall return on investment performance for contact center clients across industries and government.
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SuccessKPI launches Last-Mile Connectivity solution to ensure uninterrupted customer experience
FAIRFAX COUNTY, Va., Nov. 12, 2025 – SuccessKPI, a leading provider of Generative AI-powered Workforce Engagement Management (WEM) solutions, today announced the launch of its Last-Mile Connectivity solution, designed to monitor agent and network performance to deliver uninterrupted customer service agent performance.
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Alvaria and SuccessKPI Announce Alliance to Deliver AI-Powered Insights and Compliance for Proactive Customer Experience Outreach
Atlanta, GA — October 14, 2025 — Alvaria, a global leader in compliant, intelligent outreach as a contact center solution, announced a technology alliance with SuccessKPI, a leading AI insight and action platform. This partnership brings together Alvaria’s trusted innovation in outbound compliance, proactive outreach, and contact center excellence with SuccessKPI’s AI-powered business intelligence that delivers real-time insights, context, and action.
Read MoreSuccessKPI is now available in the New AWS Marketplace AI Agents and Tools category
FAIRFAX COUNTY, Va., Sept. 23, 2025 /PRNewswire/ — SuccessKPI, a leading provider of Generative AI-powered Workforce Engagement Management (WEM) solutions, today announced the availability of SuccessKPI in the new AI Agents and Tools category of AWS Marketplace.
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OP360 Scores 100% of Customer Calls for Agent Performance with SuccessKPI’s AI-Powered Workforce Engagement Management Solutions
FAIRFAX COUNTY, Va., Sept. 4, 2025 /PRNewswire/ – SuccessKPI, a leading provider of AI-powered contact center analytics and workforce engagement management (WEM) solutions, announced today the successful deployment and results of its innovative agent performance framework in partnership with OP360, a global business process outsourcing (BPO) leader.
Read MoreAwards & Recognitions
