SuccessKPI in the News

MetTel, MCS Deliver Cloud Contact Center, Managed Network Services to Federal Agency Supporting Businesses and Consumers

To improve its customer experience (CX) and enhance responsiveness to its constituents, the agency sought deeper insights into its call center performance and to provide a more useful automated interface.

SuccessKPI leads in Workforce Optimization Solutions Radar Report

Frost & Sullivan selects SuccessKPI as a leading “Company to Action” for innovation and growth in workforce optimization.

SuccessKPI Launches Ecosystem To Deliver Increased Customer Value

AI-driven Customer Experience Contact Center leader helps partners drive greater business and customer value, faster, with a new global ecosystem program

SuccessKPI Joins Talkdesk AppConnect Marketplace

SuccessKPI, Inc., an insight and action platform provider, today announced the launch of its ‘all-in-one’ cloud analytics insight and action platform on Talkdesk® AppConnect™

SuccessKPI Achieves FedRAMP Authorization

SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider, announced that they have achieved FedRAMP authorization at a moderate impact level through the Joint Authorization Board (JAB).

SuccessKPI achieves expanded security compliance

SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider, announced the completion of ISO 27001, GDPR, CCPA, and LGPD in addition to previously achieved SOC 2 Type II, HIPAA, and PCI DSS Level 1.

96 LEADERS IN SALES AND MARKETING TECHNOLOGY

PHILADELPHIA, PA—July 26, 2022—Today, the Business Intelligence Group announced the winners in the 2022 Sales and Marketing Technology Awards program, also known as “The Sammys.”

SuccessKPI and LiveVox Partner to Lead Next Generation CX for Contact Centres

SuccessKPI, a cloud-native contact centre customer experience insight and action platform provider, announced a partnership with LiveVox, a leading cloud-based provider of customer service and digital engagement tools.

SuccessKPI and LiveVox Partner to Lead Next Generation CX for Contact Centers

LiveVox customers enabled with SuccessKPI realize immediate time to value with out-of-the-box integrations.

AWS contact center AI services expand to Salesforce, Avaya

Cloud contact center vendors that compete with Amazon Connect for customers will push AWS AI-powered intelligent search, speech recognition and language processing services.

AWS Goes Big with Contact Center Intelligence

We are two weeks into 2021, and Amazon Web Services has wasted no time in making a splash in the contact center industry.

Analytics Insight presents the top 100 most influential leaders to follow in 2022

Leadership is a vital management function that helps to direct an organization’s resources for improved efficiency and the achievement of goals.

Improving Health Data Sharing for COVID-19 and Beyond

At the onset of the pandemic, Federal, state, and local government agencies across the country needed to rapidly reach disparate populations with information about COVID-19, testing, and vaccines – and swiftly gather and assess pandemic data across multiple agencies and populations.

The Troubled Migration to Cloud Contact Centers

Over 80% of study respondents shared that their CCaaS solution has less functionality, robustness and usability than their on-premises solution.

How CEOs can lead in a recession and come out stronger: 5 powerful strategies from corner-office veterans

Battle-tested business leaders from CVS, Southwest Airlines, Honeywell and other Fortune 500 companies share their best ideas for navigating a downturn.

SuccessKPI and LiveVox Announce Partnership

Experience analytics vendor SuccessKPI has integrated with cloud provider LiveVox to give its customers access to SuccessKPI’s analytics platform.

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