All Press Releases
SuccessKPI Teams Up With Zoom to Unlock CX Insights for Contact Centers
CHANTILLY, Va., March 28, 2023 /PRNewswire/ -- SuccessKPI, Inc., a leading, cloud-native, contact center customer experience insight and action platform provider, announced integration with Zoom Video Communications, Inc. to deliver advanced analytics and AI/ML powered actions for contact centers. This integration allows Zoom Contact Center customers to blend data across all their customer channels to drive improved agent and customer experience (CX). Now Zoom Contact Center customers will be empowered with a single source of truth to make data-driven decisions.
SuccessKPI Announces Success Summit
CHANTILLY, Va., Feb 28, 2023 -- SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider, today announced the launch of its invite-only virtual customer event, Success Summit to celebrate customers, inspire innovation and share key platform releases. The inaugural summit will take place on International Women’s Day, Wednesday, March 8, 2023, 12–1:30 p.m. ET. The exclusive virtual event features and all-women lineup for this Women’s Day edition focused on empowered CX.
SuccessKPI Announces Executive Leadership Appointments in Global Sales Team
CHANTILLY, Va., Feb 10, 2023 -- SuccessKPI, Inc. announced the expansion of its leadership team to support accelerated global customer and partner growth. Jim Whatton, formerly the Vice President of North America Solution Consulting at Genesys, joins as Vice President of Global Sales Engineering. Emil Modugno has accepted an expanded role as Vice President of Sales, leading the North America and Global Sales and Channel Teams. Additionally, Patrick Forrester-Roberts has accepted an expanded position to lead SuccessKPIs international go-to-market teams as VP of Global Sales. Finally, Erin Stewart has been promoted to Senior Director of Enterprise Sales after serving as the Director of Emerging Markets.
SuccessKPI releases insights from a major market survey on the future of hybrid work in UK contact centers
January 24, 2023 /Welsh Contact Centre Forum/ -- SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider, released new insights from a major market survey on the future of hybrid work in UK contact centers, in collaboration with the Welsh Contact Centre Forum and Sensée.
SuccessKPI Achieves FedRAMP Authorization
CHANTILLY, Va., December 6, 2022 /PRNewswire/ -- SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider, announced that they have achieved FedRAMP authorization at a moderate impact level through the Joint Authorization Board (JAB). FedRAMP (Federal Risk Authorization Management Program) is a United States federal government program providing a standardized methodology for security assessment, authorization, and monitoring of cloud products and services. The JAB provides authorization for certified cloud platforms for use by government agencies.
SuccessKPI achieves expanded security compliance to protect data and privacy requirements for contact centers worldwide
CHANTILLY, Va., August 30, 2022 /PRNewswire/ -- SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider, announced the completion of ISO 27001, GDPR, CCPA, and LGPD in addition to previously achieved SOC 2 Type II, HIPAA, and PCI DSS Level 1. The expanded security compliance enables business users to comply with regulations while securely and confidently collecting, analyzing, understanding, and acting on customer insights from around the world.
SuccessKPI Insight and Action Platform Available on Genesys® AppFoundry
CHANTILLY, Va., June 28, 2022 /PRNewswire/ -- SuccessKPI, Inc. a leading cloud-native contact center customer experience insight and action platform provider, announced its solutions are available on GenesysAppFoundry®, the industry's largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees, and optimize their workforce.
SuccessKPI and LiveVox Partner to Lead Next Generation CX for Contact Centers
CHANTILLY, Va, June 8, 2022 /PRNewswire/ -- SuccessKPI, Inc. a cloud-native contact center customer experience insight and action platform provider, today announced a partnership with LiveVox Holdings, Inc. ("LiveVox" or the "Company") (NASDAQ: LVOX), a leading cloud-based provider of customer service and digital engagement tools. The integration provides LiveVox customers with access to SuccessKPI's platform.
SuccessKPI Joins Talkdesk AppConnect Marketplace
CHANTILLY, Va, Jun 02, 2022 /PRNewswire/ -- SuccessKPI, Inc., an insight and action platform provider, today announced the launch of its 'all-in-one' cloud analytics insight and action platform on Talkdesk® AppConnect™, enabling businesses to seamlessly combine SuccessKPI insight and action platform with their existing Talkdesk CX Cloud™ solution.
SuccessKPI Launches Ecosystem to Deliver Increased Customer Value
CHANTILLY, Va, May 11, 2022 /PRNewswire/ -- SuccessKPI, Inc.,, a leading cloud-native Contact Center Customer Experience Insight and Action Platform provider, announced its Global Contact Center Ecosystem Program for CCaaS vendors and system integrators to help them to deliver more rapid and measurable improvements to customer experiences.
SuccessKPI Welcomes Vice Presidents of Sales and Marketing to Accelerate Expansion Plans
CHANTILLY, Va. , April 6, 2022 /PRNewswire/ - SuccessKPI, Inc., a SaaS Contact Center Insight and Action Platform provider, is pleased to announce the hiring of two new vice presidents. David McAbee as Vice President of Sales and Kathleen Atkins as Vice President of Marketing.
Self-Funded SuccessKPI Poised for Global Expansion After Record-Breaking 10X Growth
FAIRFAX COUNTY, Va., Jan. 13, 2022 - SuccessKPI, Inc., a high-growth SaaS Experience Analytics platform that provides Insight and Action to enterprise contact centers, announced a $33 million strategic investment from Banneker Partners.
SuccessKPI Achieves AWS Machine Learning Competency Status in Applied AI
CHANTILLY, VA, March 23, 2021 - SuccessKPI Inc., a leading global SaaS analytics platform for contact center intelligence (CCI), announced today that it has achieved Amazon Web Services (AWS) Machine Learning Competency status in the new Applied Artificial Intelligence (Applied AI) category. This designation recognizes that SuccessKPI has demonstrated deep experience and proven customer success building AI-powered solutions on AWS.
SuccessKPI Awarded Certifications in PCI DSS, SOC2, HIPAA
CHANTILLY, VA, March 2, 2021 - SuccessKPI Inc., a leading, global SaaS analytics platform for contact center intelligence (CCI), is proud to announce the renewal and completion of PCI DSS Level 1, SOC 2 Type 2 and HIPAA compliance certifications. SuccessKPI policies and procedures meet the highest and most specific industry benchmarks and are audited and certified annually in accordance with leading security and operation performance standards.
SuccessKPI Announces Executive Leadership Team Appointments and the Formation of the SuccessKPI Advisory Board
CHANTILLY, VA, February 23, 2021 - SuccessKPI Inc., a leading, global SaaS analytics platform for contact centers, announced today a series of executive appointments to the leadership team and the launch of the SuccessKPI Advisory Board.
