SuccessKPI and DATAMARK New Partnership Improves Customer Experience
Leaders in cloud contact center solutions offer next generation cloud contact center analytics.
SuccessKPI, Inc., a leading, cloud-native, contact center customer experience insight and action platform provider, announced today that Datamark has joined the SuccessKPI partner ecosystem to serve Fortune 500 enterprise businesses in their migration to cloud contact centers. SuccessKPI cloud contact center analytics solutions are now available through Datamark, a global contact center Business Process Outsourcing (BPO) serving a wide range of industries from the public sector to financial services.
“Datamark has a proven track record in providing innovative contact center solutions. By combining our Insight and Action platform with Datamark consulting and technical services, we are giving customers more capabilities to support their cloud optimization journey.”
Within the agreement, Datamark will serve its enterprise contact center customers by offering SuccessKPI’s Insight & Action platform. Analysis and decisions within cloud contact centers has been challenging for enterprises to measure. SuccessKPI’s platform allows businesses to overcome the obstacles from dispersed and hybrid workforces, multi-channel communications, and data silos. Enterprises can expect improved agent efficiency and customer satisfaction, while benefiting from operational savings.
“As we accelerate business growth for our clients, we team up with value-aligned and outcome- centered partners to drive unwavering focus on our clients. With SuccessKPI we offer insight into all CX touchpoints and support them with leading AI.”
Datamark customers can now deploy SuccessKPI’s platform as part of their cloud contact center strategy.
SuccessKPI is a cloud-native workforce engagement management (WEM) platform that is revolutionizing how contact centers can utilize artificial intelligence and data automation to improve business outcomes and transform customer experiences. SuccessKPI is trusted by some of the world’s largest government, BPO, financial, healthcare and technology contact centers in the United States, Europe and Latin America. With over 180 integrations and recognition as a leader in Frost & Sullivan’s 2024 and 2025 WEM Frost Radar™ and CRM Magazine’s 2024 Industry Leader Awards, SuccessKPI continues to set the standard for AI-driven contact center optimization solutions.
Contact: press@successkpi.com
