Press Release

SuccessKPI Announces Executive Leadership Appointments In Global Sales Team

SuccessKPI, Inc. announced the expansion of its leadership team to support accelerated global customer and partner growth.

CHANTILLY, VA February 10,2023

SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider, today announced the expansion of its leadership team to support accelerated global customer and partner growth. Jim Whatton, formerly the Vice President of North America Solution Consulting at Genesys, joins as Vice President of Global Sales Engineering. Emil Modugno has accepted an expanded role as Vice President of Sales, leading the North America and Global Sales and Channel Teams. Additionally, Patrick Forrester-Roberts has accepted an expanded position to lead SuccessKPIs international go-to-market teams as VP of Global Sales. Finally, Erin Stewart has been promoted to Senior Director of Enterprise Sales after serving as the Director of Emerging Markets.


Jim Whatton, SuccessKPI Vice President of Global Sales Engineering

Jim Whatton

Jim Whatton brings two decades of contact center experience and deep technical expertise. He has a deep track record of solving problems for customers in enterprise, mid-market and the public sectors.
“The CX industry is primed for digital transformation, and SuccessKPI is making it possible for contact centers to accelerate their journey. With my passion for born in the cloud solutions and backed with an incredible team, we are laser focused on improving outcomes for our customers.”

Emil Modugno, SuccessKPI Vice President of Sales

Emil Modugno

Emil Modugno drove a rapid expansion of SuccessKPI’s partner program in 2022, achieving 3x growth of channel and partner opportunities for the sales team. His new role leading the combined sales and channel teams further enables that focus to bring continued value and impact for SuccessKPI’s aligned global sales team and customers.  
“The SuccessKPI sales and channel teams are now unified to deliver unmatched value for our customers.”

Patrick Forrester-Roberts, Vice President of Global Sales

Patrick Forrester-Roberts

Patrick Forrester-Roberts takes on an expanded role as Vice President of Global Sales and will direct all operations in EMEA, APAC and LATAM. Forrester-Roberts has led 10x growth in SuccessKPI’s EMEA and APAC markets and with the charge of leading global operations, is poised to drive SuccessKPI’s rapid growth forward.

<a href="">Erin Stewart</a>

Erin Stewart

Erin Stewart steps into a newly expanded position of Senior Director Enterprise Sales. Stewart led SuccessKPI into key emerging markets and has hired and built the enterprise sales team from the ground up.

<a href="">Kathleen Atkins</a>

Kathleen Atkins

Kathleen Atkins joins as SuccessKPI’s first Vice President of Marketing responsible for go-to-market strategy, corporate marketing, growth and channel marketing, public and analyst relations globally. Recently, she served as Director of Corporate Marketing at Digital Realty, the world’s largest global provider of cloud- and carrier-neutral data center, colocation, and interconnection solutions. Before Digital Realty, Kathleen led marketing and customer success for Akoonu.

“All four of these outcomes-focused leaders bring powerful value to our business and customers. Their leadership is fundamental to our rapid growth trajectory and solving problems for our customers at continuously larger scale.” 

Dave Rennyson, CEO of SuccessKPI

About SuccessKPI

SuccessKPI is a revolutionary enterprise AI Analytics & Automation company enabling contact centers to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences. SuccessKPI’s insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. We are trusted by some of the world’s largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America. Learn more at