Press Release

SuccessKPI Welcomes Vice Presidents of Sales and Marketing to Accelerate Expansion Plans

SuccessKPI is pleased to announce the hiring of David McAbee as Vice President of Sales and Kathleen Atkins as Vice President of Marketing.

CHANTILLY, VA April 6,2022

SuccessKPI, Inc., a SaaS Contact Center Insight and Action Platform provider, is pleased to announce the hiring of two new vice presidents. David McAbee as Vice President of Sales and Kathleen Atkins as Vice President of Marketing.

David’s responsibilities are sales team leadership, accelerating SuccessKPI’s revenue by expanding the company’s presence in new geographies, expanding new partners and channels, and contributing to the company’s business strategies.

David brings over 20 years of sales and leadership experience to SuccessKPI, with over six of those years in the NICE inContact ecosystem and earning President’s Club multiple years during his time there. Before joining SuccessKPI, David grew enterprise and SMB market share in North America at Genesys, Oracle, and T-Mobile. He is a graduate of George Mason University and holds a bachelor’s degree in economics.

Kathleen Atkins joins as SuccessKPI’s first Vice President of Marketing responsible for go-to-market strategy, corporate marketing, growth and channel marketing, public and analyst relations globally.

Recently, she served as Director of Corporate Marketing at Digital Realty, the world’s largest global provider of cloud- and carrier-neutral data center, colocation, and interconnection solutions. Before Digital Realty, Kathleen led marketing and customer success for Akoonu.

Two Directors were also hired as part of the company’s investment in functions critical to its growth and customer success, worldwide.

Jessica Grupposo joined as Senior Director of People and Culture. Certified in Human Resources from Becker College, Jessica has a Master of Business Administration and a Master of Science in Organizational Leadership from Nichols College. She is responsible for ensuring the company’s values, culture, and focus on diversity, equity and inclusion are reflected in its actions and its culture. SuccessKPI’s values are grounded in five attributes:

  1. We solve problems for our customers.
  2. We care for our partners and teammates.
  3. We work hard but we don’t take ourselves too seriously.
  4. We make simple things easy and complex things possible.
  5. We are creative and innovative.

Erin Stewart, Executive Director of Emerging Markets, leads the company’s market expansion efforts. She was named “Best Woman in Software and Technology Sales” by Women in Sales, North America, and was a judge for the 2021 Awards. In 2020, Erin was awarded the Top Receivables Product of the Year in the January/February issue of Receivables Advisor magazine. She holds a degree from Indiana University–Purdue University Indianapolis and completed coursework at the M.I.T Sloan School of Management concentrating on Artificial Intelligence Implications for Business Strategy.

About SuccessKPI

SuccessKPI is a revolutionary enterprise AI Analytics & Automation company enabling contact centers to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences. SuccessKPI’s insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. We are trusted by some of the world’s largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America. Learn more at www.successkpi.com.