Webinar: Learn How Auto Quality Management Works. A live look at how to use built-in AI to score every interaction, and why you should do it.

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Home Resources Webinars AWS re:Invent 2020: Modernize your contact center with AWS Contact Center Intelligence (CCI)
On Demand Webinar

AWS re:Invent 2020: Modernize your contact center with AWS Contact Center Intelligence (CCI)

Speakers

Dave Rennyson

Dave Rennyson

President and Chief Executive Officer, SuccessKPI

In this session, learn how you can leverage AWS Contact Center Intelligence (CCI) solutions to improve the customer experience and reduce cost with AI. Explore how AWS CCI solutions can be built easily through an expanding network of partners to provide self-service interactions, live and post-call analytics, and agent assist on existing contact center systems. AWS Partner SuccessKPI shares how it uses CCI solutions to improve the customer experience and tackle challenging business problems such as reducing call volume, improving agent effectiveness, and automating quality management in enterprise contact centers for customers like Maximus.

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