Webinar: Learn How Auto Quality Management Works. A live look at how to use built-in AI to score every interaction, and why you should do it.

RSVP
×
Home Resources Webinars Increase Contact Center Productivity and Customer Satisfaction through AI and ML
On Demand Webinar

Increase Contact Center Productivity and Customer Satisfaction through AI and ML

Speakers

Dave Rennyson

Dave Rennyson

CEO & Co-Founder, SuccessKPI

Ben Rigby

Ben Rigby

VP Global Head of Product & Engineering AI & ML, Talkdesk

Yasim Kolathayil

Yasim Kolathayil

VP AI and Insights, HGS Digital

Arte Merritt

Arte Merritt

AI/ML Partnerships, AWS

Enterprises are leveraging Artificial Intelligence (AI) and Machine Learning (ML) in contact centers to increase agent productivity and customer satisfaction. AI and ML enable new functionality like “agent-assist” to proactively help agents respond to customers faster and more accurately. In addition, AI and ML offer new forms of analytics to help enterprises better understand the customer journey and take action in real-time. Watch to learn how AI and ML can transform contact centers. SuccessKPI will share their insights and best practices in Contact Center Intelligence.

Register Now

Related Content

Learn How Auto Quality Management Works 
Upcoming Webinar

Learn How Auto Quality Management Works 

Take the Guesswork out of QA. A live look at how to use built-in…

Register Now
Agents like AI! But Why? Find Out How to Implement, Build Trust, and Deliver Results
On Demand Webinar

Agents like AI! But Why? Find Out How to Implement, Build Trust, and Deliver Results

Why 88% of organizations report improved agent satisfaction from AI—and how to replicate it

Watch Now
Frost & Sullivan Global Research
On Demand Webinar

Frost & Sullivan Global Research

In this webinar, Alpa Shah, Global Vice President at Frost & Sullivan will join…

Watch Now