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Home Resources Webinar Increase Contact Center Productivity and Customer Satisfaction through AI and ML
On Demand Webinar

Increase Contact Center Productivity and Customer Satisfaction through AI and ML

Speakers

Dave Rennyson

Dave Rennyson

CEO & Co-Founder, SuccessKPI

Ben Rigby

Ben Rigby

VP Global Head of Product & Engineering AI & ML, Talkdesk

Yasim Kolathayil

Yasim Kolathayil

VP AI and Insights, HGS Digital

Arte Merritt

Arte Merritt

AI/ML Partnerships, AWS

Enterprises are leveraging Artificial Intelligence (AI) and Machine Learning (ML) in contact centers to increase agent productivity and customer satisfaction. AI and ML enable new functionality like “agent-assist” to proactively help agents respond to customers faster and more accurately. In addition, AI and ML offer new forms of analytics to help enterprises better understand the customer journey and take action in real-time. Watch to learn how AI and ML can transform contact centers. SuccessKPI will share their insights and best practices in Contact Center Intelligence.

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