SuccessKPI Appoints Josh Abich as Chief Revenue Officer to Manage AI-Powered Hypergrowth
Sales veteran joins the contact center analytics leader to head revenue generation.
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SuccessKPI Releases AI-Powered Unified Data & Reporting for Comprehensive View of Zoom Contact Center Interactions
FAIRFAX COUNTY, Va., March 26, 2024 /PRNewswire/ — SuccessKPI, Inc., a cloud-native, contact center customer experience insight and action platform provider and a leader of the current 2023 Frost & Sullivan Workforce Optimization (WFO) Radar report,
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SuccessKPI Announces Partnership with Five9 to Unlock CX Intelligence for Enterprise Customers
Five9 customers have access to SuccessKPI’s full range of contact center intelligence services for agents, supervisors and executives, from speech & text analytics to complete BI & reporting
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Frost & Sullivan Cites SuccessKPI as a Workforce Optimization Leader and AI-Powered Vendor to Watch in 2024
SuccessKPI has been recognized in a new research analysis by Frost & Sullivan – AI Transforming WFO Solutions – that points to the growth of Workforce Optimization (WFO) tools and singles out SuccessKPI as an innovative, AI-powered provider in this hot technology market.
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MetTel, MCS Deliver Cloud Contact Center, Managed Network Services to Federal Agency Supporting Businesses and Consumers
To improve its customer experience (CX) and enhance responsiveness to its constituents, the agency sought deeper insights into its call center performance and to provide a more useful automated interface.
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SuccessKPI Unveils GenAI Portfolio & Roadmap
SuccessKPI Inc., an enterprise AI Analytics & Automation company, has unveiled its Artificial Intelligence (AI) Capabilities portfolio and AI roadmap for future development.
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SuccessKPI names Don Keane as Chief Marketing Officer
SuccessKPI, Inc., a SaaS Contact Center Insight and Action Platform provider, has appointed Don Keane as Chief Marketing Officer.
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Global Survey: US, UK Companies Among Leaders in Cloud Contact Center Results but Lag in Technology Optimization
US businesses are ranked among both the best and worst in the world in an important application of cloud technology, according to a recent study by Forrester Consulting, commissioned by SuccessKPI.
Read MoreSuccessKPI Joins the Zoom ISV Exchange Program to Form Strategic Partnership
SuccessKPI, Inc., a leading, cloud-native contact center customer experience insight and action platform provider, announced today their solution is available within Zoom’s ISV Exchange Program.
Read MoreAwards & Recognitions
