Automation
The Needle in the QA Haystack
Thousands of calls. Limited analyst time. Smart Selections uses AI to identify the conversations that matter most, explain why they surfaced, and help evaluators get from discovery to action faster.
Read More
How Mature Is Your Contact Center?
Answer 10 focused questions across key operational dimensions. Receive an instant maturity score, benchmarking insights and an executive roadmap tailored to your results.
Read More
Maximus: Transforming the Contact Center with Next Generation Conversation Analytics
Discover how Maximus and SuccessKPI deployed next-generation conversation analytics for the CDC’s 20,000-agent vaccination hotline — achieving 100% quality coverage, a 30% reduction in QM staffing costs, and real-time citizen insights across voice, SMS, and chat.
Read More
The Analytics-Fueled Contact Center
Discover how AI-powered automation is transforming contact centers into growth engines—boosting CX, reducing costs, and driving measurable ROI.
Read More
Solving the Right CX Problems: Four Lessons from the Front Lines of the Contact Center
SuccessKPI CEO, Dave Rennyson, shares four action-oriented insights from real contact center operations to fix core CX challenges, reduce risk, and turn insights into measurable results.
Read More
Insight & Action for Amazon Connect
Turn your Amazon Connect data into real-time insights and automated actions. SuccessKPI unifies your CX data, empowers business users with intuitive analytics, and drives measurable improvements in performance, efficiency, and customer experience.
Read More