Take your CX reports with you during your migration to cloud
By Maddie Rennyson |
The value of cloud-based applications is well-known and understood: the ability to scale, no hardware to maintain, increased…
Don’t just observe: Turn conversations into action that improves business outcomes
By Sewon Barrera |
The ways customers engage with companies and brands continue to expand, from email, website, social media, call with…
EX Meets CX – Transform Customer Experience By Taking Care of Your Agents
By Sewon Barrera |
Contact centers are well known for high turnover. In fact, they face the highest turnover rates of any…
Another Reason to Migrate Your CX Application to the Cloud: Exceptional Reports and Extraordinary Insights
By Erin Stewart |
One thing businesses learned during the pandemic was the value of cloud-based applications. Organizations benefited from the ability…
The Future of Empathetic Collections and Revenue Cycle Management
By Nathan Anderson |
More change is afoot in the collections space, with the three main credit reporting agencies, TransUnion, Equifax, and…
